Of course, getting the ball rolling may take a little longer when you opt for postal mail service versus an email or phone call. If you want to, you can send them a regular letter via snail mail to ask for a new serial number/CD key. When you're on the phone with EA support, ask them for a new CD key for your game. For example, there are help numbers for people that are experiencing difficulty with their Sims 3 game - calling Electronic Arts (the company that manufactures The Sims 3) and speaking to one of their service representatives can help you to get things started. If you've lost your Sims 3 booklet and you need the serial code, don't despair - if you did buy the software video game legally, there are some ways you can try to recover your serial number or get a new one.
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